Privacy Policy
mythoranexiq Budget Prioritization Platform
Last updated: January 15, 2025
Introduction
At mythoranexiq, we understand that managing your financial data requires absolute trust. This privacy policy explains how we collect, use, store, and protect your personal information when you use our budget prioritization platform. We're committed to maintaining the highest standards of data protection in compliance with Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs).
Your financial privacy isn't just important to us—it's the foundation of everything we do. We believe you should know exactly what happens to your information, and this policy provides that transparency.
Information We Collect
We collect different types of information to provide and improve our budget prioritization services:
Account Information
Name, email address, phone number, and password when you create your mythoranexiq account. We also store your profile preferences and communication settings.
Financial Data
Budget categories, income ranges, expense patterns, and financial goals that you input into our prioritization tools. This data remains encrypted and is never shared with third parties.
Usage Analytics
How you interact with our platform, features used, session duration, and system performance data to help us improve your experience.
Device Information
IP address, browser type, operating system, and device identifiers for security purposes and to optimize platform performance across different devices.
How We Use Your Information
Your information helps us provide personalized budget prioritization services and maintain platform security. Here's exactly how we use your data:
- Deliver customized budget analysis and prioritization recommendations based on your financial goals
- Send important account updates, security alerts, and service notifications via email or SMS
- Improve our algorithms and develop new features through aggregated, anonymized usage patterns
- Provide customer support and respond to your inquiries about our services
- Detect and prevent fraudulent activity or unauthorized access to your account
- Comply with legal requirements and regulatory obligations in Australia
- Conduct internal research to enhance user experience and platform functionality
We never sell your personal information
Your financial data is never sold, rented, or shared with marketing companies or data brokers
Data Storage and Security
We implement industry-leading security measures to protect your financial information. All data is stored in secure, encrypted databases hosted in Australian data centers that comply with ISO 27001 standards.
- 256-bit SSL encryption for all data transmission between your device and our servers
- Multi-factor authentication options to secure your account access
- Regular security audits and vulnerability assessments by certified third-party firms
- Automated backup systems with encrypted storage to prevent data loss
- Restricted access controls ensuring only authorized personnel can access systems
- 24/7 monitoring for suspicious activity and potential security threats
Our security protocols are reviewed and updated regularly to address emerging threats and maintain compliance with Australian cybersecurity standards.
Data Retention Periods
We retain your information for specific periods based on the type of data and legal requirements:
| Data Type | Retention Period | Purpose |
|---|---|---|
| Account Information | Until account deletion + 30 days | Account management and final service delivery |
| Financial Data | Until account deletion | Providing budget prioritization services |
| Usage Analytics | 24 months | Platform improvement and development |
| Support Communications | 3 years | Quality assurance and dispute resolution |
| Security Logs | 12 months | Fraud prevention and security monitoring |
Your Privacy Rights
Under Australian privacy law, you have comprehensive rights regarding your personal information:
Access Your Data
Request a complete copy of all personal information we hold about you. We'll provide this within 30 days at no charge.
Correct Information
Update or correct any inaccurate personal information in your account through your dashboard or by contacting our support team.
Delete Your Data
Request permanent deletion of your account and all associated data. We'll complete this process within 30 days of verification.
Data Portability
Export your budget data in CSV or JSON format to use with other financial management tools or services.
Restrict Processing
Limit how we use your information while maintaining your account access. Contact us to discuss available restrictions.
Lodge Complaints
File complaints about our privacy practices with us directly or with the Australian Privacy Commissioner (OAIC).
Third-Party Services
We work with carefully selected service providers to deliver our platform functionality. These partnerships are governed by strict data protection agreements:
- Cloud hosting providers (Amazon Web Services Australia) for secure data storage and platform hosting
- Email service providers for account notifications and customer communications
- Analytics services (with anonymized data only) to understand platform usage and improve performance
- Payment processors for subscription billing, which handle payment data separately from our systems
- Security monitoring services to detect and prevent unauthorized access attempts
We never share identifiable personal or financial information with marketing companies, data brokers, or advertising networks. All third-party integrations are reviewed for privacy compliance and data minimization practices.
International Data Transfers
Your data is primarily stored and processed within Australia. However, some service providers may process data internationally under strict safeguards:
- All international transfers use encryption and comply with Australian privacy requirements
- Service providers must demonstrate adequate privacy protections equivalent to Australian standards
- We maintain data processing agreements that require deletion of data upon service termination
- You can request information about specific international transfers affecting your data
Cookies and Tracking
We use cookies and similar technologies to enhance your platform experience and maintain security. You can control cookie preferences through your browser settings:
- Essential cookies for account authentication and security (cannot be disabled)
- Functional cookies to remember your preferences and dashboard settings
- Analytics cookies to understand platform usage and identify improvement opportunities
- No advertising or third-party tracking cookies are used on our platform
Children's Privacy
Our platform is designed for adults managing personal or family finances. We don't knowingly collect information from individuals under 18 years of age. If you believe we've inadvertently collected information from a minor, please contact us immediately for removal.
Policy Updates
We may update this privacy policy to reflect changes in our practices, legal requirements, or platform features. Material changes will be communicated via email and prominent platform notifications at least 30 days before taking effect.
Previous versions of this policy are available upon request. We maintain a changelog of significant modifications to ensure transparency about our privacy practices over time.
Privacy Contact Information
Privacy Officer: mythoranexiq Privacy Team
Email: privacy@mythoranexiq.com
Address: Level 2, Yungondi Building Entry Via, North Terrace, Adelaide SA 5000, Australia
Phone: +61895539540
We respond to all privacy inquiries within 5 business days and aim to resolve requests within 30 days where possible.